Return/Exchange Policy

Umbolden - Returns & Exchanges

We're all about good vibes and happy customers here at Umbolden. If something isn't working out, we've got you covered. Check out our return policy below.

Exchanges

24HR Exchange Window: You have 24 hrs from the time of delivery to request an exchange for a different size or color of the same product.
Original Condition: Items must be unworn, unwashed, and in their original condition with all tags attached. The brand tag and plastic seal must be intact.
Subject to Availability: Exchanges are subject to the availability of the desired size or color.
Provide Details: Please provide a detailed reason for the exchange and include an image as proof on the exchange portal.
Processing Time: Allow 2-5 business days for us to process your exchange request. We reserve the right to approve or disapprove any request.
Exchange Fee: Once your exchange is approved, you will receive an email with instructions and a payment link for the ₹400 processing fee. Please send a screenshot of the payment confirmation to the same email address.
Pickup: After receiving the processing fee confirmation, we will arrange a pickup for the original item.

Returns

There is no return policy

Refunds

Store Credit Only: Refunds are issued as store credit in the form of a discount code.
Refund Processing: Please allow 48 hours for your discount code to be issued after your return is approved.

Cancellations

Prepaid Orders: Order cancellations for prepaid orders are handled according to our return policy, with refunds issued as a discount code.
Cancellation Window: You can only cancel an order before it has been dispatched.

Additional Notes

Size Chart: Please refer to our size chart before ordering to ensure the best fit.
Quality/Quantity Issues: Report any quality or quantity issues within 24 hours of delivery.

Contact Us

If you Still have any questions, please contact us: